Ground Stewardess Jobs: Salary and Career Facts

A ground stewardess - commonly referred to in the U.S. as a passenger service agent or airline customer service agent - is responsible for providing assistance to travelers as they prepare to check in and board their flights. Read on to learn about typical duties, education and training requirements and earning potential. Schools offering Landscape Design degrees can also be found in these popular choices.

What Duties Will I Have as a Ground Stewardess?

Some airlines may have designated employees for specific duties such as baggage check, baggage claim, boarding and tickets. However, these are often duties associated with the ground stewardess or passenger service agent role. One of your main focuses as a ground stewardess is providing quick and friendly customer service to traveling passengers. From lost bags to missed connections, you handle customer complaints and issues in order to keep lines moving and passengers happy. You may answer questions regarding seat availability, schedules, fees and cancelled or delayed flights. Additional duties may include:

  • Checking tickets at ticket counter and gate
  • Providing boarding passes
  • Checking baggage upon arrival
  • Placing tags on bags
  • Booking new flights
  • Verifying passenger information

What Education Do I Need?

Education and training requirements vary by occupation in the industry. Because ground stewardesses may take on several roles, the employing airline determines what degrees, experience and training are needed. However, the U.S. Bureau of Labor Statistics (BLS) reported that most airlines require a high school education but prefer at least some college (www.bls.gov). Additionally, the BLS states that many airlines prefer candidates with previous sales and customer service experience because the role requires extensive contact with the public and well-developed communication skills. Once hired, you will receive formal training on computer software, company-specific processes and more.

How Much Could I Earn?

Although the BLS reported the median annual earnings of customer service representatives in the air transportation industry at $28,600 in May 2008, this number may include those working from call centers as opposed to various locations throughout the airport. Reservation and transportation ticket agents earned a median salary of $34,760. According to March 2011 reports on Payscale.com, the middle half of ground attendants in aviation and airlines earned $11.04-$18.77 hourly, which is roughly equivalent to $23,000-$39,000 per year, with the possible opportunity for more based on overtime and bonuses. Compensation may vary with education, experience and location.

The competition for airline customer service agent jobs is quite fierce - possibly because the educational requirements are not prohibitive and the travel benefits can be significant. Job growth is projected to be just seven percent for the air transportation industry from 2008-2018, compared to 11% average for all professions combined.

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