Online Dispatcher Courses and Schools

Online training for aspiring dispatchers is rare, but you can find a few related courses and certificate programs. Find out how online classes work, and read about potential in-person lab or internship requirements. Explore what you'd learn in courses related to emergency dispatching. Schools offering Fire & Emergency Services degrees can also be found in these popular choices.

What Online Dispatcher Degree Programs Available to Me?

Online courses and programs specifically for dispatch training are slim since most schools require that you physically attend the campus during the entire length of the program or course to gain hands-on experience. However, certain schools do offer an online associate's degree program in public safety telecommunications where you learn skills needed to work as a dispatcher for police, fire, emergency medical services (EMS) or standalone dispatch centers. Two other online options include an emergency dispatch certificate or non-credit emergency medical dispatcher courses.

What Will I Learn in These Courses?

In online dispatcher courses, you will learn how to fine-tune your communication skills as well as what you legally have a right to say while on the telephone. You may also take classes on how to deal with specific emergencies, such as domestic violence, hostage situations, potential suicides or hazardous materials. Depending upon the school, you may also learn about the rising technological advances in telecommunications regarding Global Positioning System (GPS) equipment and computer-aided dispatching. Another important course deals with stress management and how to apply that practice to a dispatching job.

Non-credit online courses may be available to bridge the gap caused by other languages. For instance, callers may speak to you in their native language, which may not be English, and you must know what their emergency is and what course of action to take. During this course, you may learn a few key Spanish words and phrases to understand the nature of the crisis.

How Does Online Learning Work?

Most online dispatching programs are offered asynchronously, allowing you to work at your own pace and schedule. You can post questions to classmates or instructors through online message boards. Before you can complete the program, you may need to complete an off-campus internship, which must be arranged through the school, or participate in an on-campus simulation dispatch lab.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:

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