What Are Typical Duties for a Spa Receptionist?
Are you interested in working in an office environment? Would you like a career that allows you to interact with customers? If so, you may consider a career as a spa receptionist. Schools offering Hotel & Restaurant Management degrees can also be found in these popular choices.
Spa Receptionist Job Description
As a spa receptionist, it's your job to assist customers coming to the spa. You greet customers and direct them on where to go. In addition, you answer phone calls and manage the spa's schedule. It's your job to make sure customers have a pleasant experience while at the spa, starting from when they walk in the door until they exit the premises.
Besides greeting customers and managing the phones, a large part of your job will be handling administrative tasks. You'll manage customer records, handle invoices, track equipment and supplies, make copies, explain spa services to customers and keep other employees informed of customers' needs. In some facilities, you may offer tours, recommend treatments and sell retail products. You may also be in control of keeping the reception area clean.
Formal education is usually not required for a position as a spa receptionist. According to February 2012 job ads from Monster.com, employers want you to have a friendly demeanor, good customer service skills, attention to detail, excellent communication skills and a professional attitude. They may also expect you to meet minimum word per minute typing requirements, have previous clerical experience and earned at least a high school diploma or equivalent.
Most of your day will be spent behind a desk in a well-lit, comfortable atmosphere. You will probably spend many hours on the phone or working with the computer. A large part of your job will involve talking with customers who come into the spa and interacting with other spa employers.
You may be exposed to chemicals or other hazardous materials. Wet floors and humid conditions may also be a part of your work environment. You may also spend time standing and walking around as you deliver messages or escort customers to locations throughout the facility. If you are responsible for accepting and stocking supplies, you may be required to sign for deliveries and put items in their proper place.
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