What Skills Are Taught in Online Receptionist Classes?
Online receptionist classes teach students to communicate with business professionals, use basic computer applications and perform multiple administrative tasks. Receptionists, secretaries and administrative assistants learn to professionally answer phones, organize business documents and provide quality customer service to clients. Schools offering Administrative Assistant degrees can also be found in these popular choices.
Online receptionist courses are generally offered through certificate degree programs. Students can earn Receptionist Certificates, Office Assistant Certificates or Administrative Assistant Certificates. There are also specialty receptionist programs for medical and legal receptionists. Online courses are ideal for receptionist programs because much of a work receptionist's work is computer-based.
Skills Taught in Online Receptionist Classes
Online courses teach students to work with word processing, spreadsheet and online computer applications. Students learn to create simple business documents like memos or inventory checklists. Because receptionists are often responsible for payroll or financial records, online programs teach students basic business math skills.
Students learn how to properly use office equipment like photocopiers, printers and fax machines. Communication with coworkers and customers is a key aspect of a receptionist's work, so students learn to maximize their written and verbal communication skills. Students also learn basic business principles that allow them to work in many areas of business. Specialty courses in medical or legal administration teach skills in medical and legal terminology, procedures and transcription.
Duties of Receptionists
Receptionists are responsible for recording messages, providing basic contact or business information, clerical organization and administrative scheduling. Using computer applications, receptionists perform data entry and communication tasks. Depending on the type of business, receptionists can be responsible for greeting and assisting customers who visit the office. Receptionists can also be responsible for organizing safety and legal policies, procedures and logbooks.
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