What Receptionist Training Programs Are Available?
A receptionist is responsible for assisting customers and clients in person, via the telephone or mail. A receptionist should have strong communication, interpersonal and computer skills, which can often be developed in training or certification programs. Read on to find out what training or certification programs are available for becoming a receptionist. Schools offering Administrative Assistant degrees can also be found in these popular choices.
While those seeking to become a receptionist generally need only a high school diploma or equivalent, some receptionist positions require completion of a training or certification program. Training and certifications programs may cover general office skills or advanced knowledge of specific computer programs.
Training Programs for Becoming a Receptionist
Some colleges offer training programs where students can learn or reinforce computer and other office skills needed for becoming a receptionist. Some of these programs lead to a receptionist or administrative assistant certificate. Courses typically include introductory and advanced classes in specific computer programs, such as Excel, Windows and word processing. A course in the use of general office equipment might also be included. Training certificates are also available for receptionists entering certain types of industries, for example several schools offer certificate programs for medical receptionists, dental receptionists or veterinary receptionists. Many companies generally offer receptionist on-the-job training programs for specific company procedures and systems.
Certification Programs for Becoming a Receptionist
Just as there are no educational requirements for becoming a receptionist, there are no particular certifications required to enter this field. Those who wish to be designated as a certified professional receptionist can do so by providing required proof of experience, continuing education and references to the National Association of Professional Receptionists, www.receptionists.us. Some might choose to become certified in certain computer skill levels or technologies, such as those offered through the Microsoft Certified Professional (MCP) program.
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